FAQs

Do you ship internationally?
Yes, we ship to several countries outside the UK. Shipping availability and costs depend on your location. You can check the list of available shipping destinations at checkout. If your country isn’t listed, feel free to contact us, and we’ll do our best to help!

How long does shipping take?
Shipping times vary based on your location. Orders within the UK and International usually arrive in 3–5 business days, while  Over the Christmas period orders may take 7–21 business days. You’ll receive a tracking number once your order ships.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.

Can I customize my order?
Currently, we don’t offer customization. However, stay tuned for future updates, as we’re working on expanding options.

What is your return/exchange policy?
We accept returns or exchanges within 30 days of delivery, provided the item is unused and in its original condition. Shipping costs for returns may apply. Check our Returns page for details.

How can I contact you if I have questions?
You can email us at Merchatoz1@gmail.com or use the contact form on our website. We aim to respond within 24 hours on weekdays.

Do you offer discounts or promotions?
We occasionally run promotions and offer discounts. Subscribe to our newsletter and follow us on social media to stay in the loop!

Are your products officially licensed?
Our products are fan-made and inspired by ATEEZ. They are not officially licensed by the band or its management but are created with love for fellow fans.